If you have a complaint about the service provided by us you should:
Let us know your concerns. We value your feedback and the opportunity to improve our service. In the first instance these matter should be directed to us at:
Post: PO Box 1396, Buddina QLD 4575 or Telephone (07) 5436 9400.
Alternatively, you can email: firstname.lastname@example.org
Infocus will investigate your complaint and will ensure you receive a fair and prompt reply within 30 business days. If you still not satisfied, you have the right to take the complaint to the Financial Ombudsman Service (FOS).
Infocus is a member of the external complaints resolution scheme operated by FOS. FOS provides free advice and assistance to customers not satisfied with the responses provided by member companies to their complaints. FOS may undertake an independent external investigation of the complaint or enquiry. Member companies like Infocus are bound by any decisions made by FOS. You can write to the Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001 or telephone toll free 1300 780 808.