Infocus Securities Australia Pty Ltd (Infocus) recognises that your privacy is very important to you, which makes it important to us. We are bound by, and committed to supporting, the National Privacy Principles (NPPs) set out in the Privacy Amendment (Private Sector) Act 2000. We believe that this Statement will address any potential concerns you may have about how personal information you provide Infocus is collected, held, used, corrected, disclosed and transferred. You can obtain more information on request by contacting us in one of the ways set out below.
As a financial planning organisation we are subject to certain legislative and regulatory requirements, which necessitate us obtaining and holding detailed information about you. This information personally identifies you and/or contains information or an opinion about you (personal information). In addition, our ability to provide you with a comprehensive financial planning and advice service is dependent on us obtaining certain personal information about you, including: (a) employment details and employment history; (b) details of your financial needs and objectives;(c) details of your current financial circumstances,including your assets and liabilities (both actual and potential), income, expenditure, insurance cover and superannuation; (d) details of your investment preferences and aversion or tolerance to risk; (e) information about your employment history, employment circumstances, family commitments and social security eligibility; (f) medical history for risk insurance applications. We are required, pursuant to the Corporations Act and Rules of Professional Conduct of the Financial Planning Association of Australia, to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. If you elect not to provide us with the personal information referred to above, we may not be able to provide you with financial planning advice. We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us. Generally collection of your personal information will be effected in either face to face interviews, over the telephone or by way of a financial fact find. From time to time additional and/or updated personal information may be collected through one or more of those methods. We will only collect, maintain and use Personal Information about you if it is necessary for us to adequately provide to you the services you have requested including: (a) the preparation of your financial plan; (b) the provision of financial planning advice to you;(c) making securities and investment recommendations; (d) reviewing your financial plan; (e) reviewing securities and investment recommendations; (f) the provision of risk insurance advice and cover; (g) the provision of equity or lending services.
Use and disclosure
Access and Correction
If you ask, we will tell you what personal information we hold about you within your client file, and what we do with it. On receipt of your request we will facilitate access to you by allowing an inspection of your client file in person, or by providing either copies or an accurate summary of relevant documents, depending on what we believe is most appropriate in the circumstance. When we make reference to your client file we mean the following documents: - Written communications (such as letters and e-mails) from you to Infocus, and from Infocus to you; - Statements of Advice; - Records of Advice; - Signed authorities to implement advice; - Investment, Superannuation and Personal Insurancestatements produced by the issuers of financial products; - Fee invoices. Prior to providing this access we will require you to provide evidence of your identity. Any charge we make for providing access will be reasonable. We will not provide you access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result. We will not provide you with access to your personal information if: - providing access would pose a serious threat to the life or health of a person; - providing access would have an unreasonable impact on the privacy of others; - the request for access is frivolous or vexatious; - the information related to existing or anticipated legal proceedings between us and would not be discoverable in those proceedings; - providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; - providing access would be unlawful; - denying access is required or authorised by or under law; - providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body requests that access not be provided on the grounds of national security. In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal. At all times we will endeavour to ensure that the personal information we hold about you is up to date and accurate. If you can show us that the Personal Information we hold is inaccurate, we will take all reasonable steps to correct the information. If we do not agree that your personal information requires correcting, we will take reasonable steps to ensure that whenever your personal information is accessed, that it is apparent you are not satisfied as to the accuracy or completeness of that information. We will endeavour to respond to any request for access within 14-30 days depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
Your personal information is generally held in your client file and on our computer database.We will at all times seek to ensure that your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. All paper files are stored in lockable cabinets/rooms. Access to our premises is controlled by only allowing authorised personnel to access those locations where personal information is stored. All computer-based information is protected through the use of access passwords on each computer and screen saver passwords. Data is backed up each evening and stored securely off site. In the event you cease to be a client of this organisation, any personal information which we hold about you will be maintained in our secure storage facility for a period of 7 years in order to comply with legislative and professional requirements, following which time the information may be destroyed.
We will not adopt as our own any identifiers that you may provide to us such as TFNs, Medicare numbers etc.
Sending data overseas and third party websites